Terms of Use

By using our website you confirm that you accept these terms of use and agree to comply with them. We may revise the terms from time to time.

You are permitted to download content made available for downloading provided this is for your own personal or non-commercial use. Otherwise you may not modify, copy, store or redistribute the contents of this website in any way.

You may not set up links to this website without our prior written consent. The inclusion of any link does not imply our endorsement of any linked website or its provider.

You will not use, or allow the use of, the website or its contents for any illegal purpose.

Our website is provided for general information purposes and may not be accurate, complete or up to date. The website content does not provide legal advice and should not be relied on as doing so. Where we use automated decision making particularly in relation to potential Employment Tribunal claims, we do so in order to make an initial assessment of the matter by reference to the details you provide including the type of claim you may be seeking to pursue, your length of service and salary. We are allowed to use automated decision making where it is necessary to perform the contract with you or with your explicit consent and by using our website you provide that explicit consent.

We exclude all liability for any loss or damage that may result to you or a third party in connection with the use, inability to use, or the results of use of this website or its contents. This includes, without limitation, direct loss, loss of business or profits, damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence or any other liability that cannot be excluded or limited by English law and none of your statutory rights as a consumer are affected.

Your Information and our website

We process your information in accordance with our privacy policy. By using our website, you consent to such processing and you warrant that all data provided by you is accurate.

Copyright and Intellectual Property

Intellectual property rights in the content of the website, including any SDM Legal Ltd logos and brands, belongs to SDM Legal Ltd. All rights, save as expressly granted, are reserved. If you are in doubt whether an item is copyright or a trade mark of SDM Legal Ltd please contact enquiries@sdmlegal.co.uk for clarification.

Governing Law

These website terms are governed by English law and the exclusive jurisdiction of the English Courts.

For further information on the use of materials from this site, or if you experience any problems with this site, please contact us at enquiries@sdmlegal.co.uk.

By using this website you confirm your understanding, agreement to and acceptance of the full Terms and Conditions contained herein.

Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

If you have a complaint, you should raise this in the first instance with the person responsible for your matter who will do their best to resolve the matter at that stage.

If you remain dissatisfied please contact our Head of Compliance, Martin Stafford, who has overall responsibility for dealing with complaints. If your complaint is concerning Martin Stafford then please contact Carl Moran in his capacity as complaints officer.

Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint:

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response to your complaint


No more than six years from the date of act/omission; or

No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Contact us

Fill in our form or call us today and our team will happily direct you to the correct person to speak to.

    Please note: We will only use your personal details to contact you in connection with your enquiry/legal matter.
    For more information about how we keep your personal data safe and secure, please see our Privacy Policy.