Whether it is the frustration of unpaid invoices or an unhappy customer who is threatening a claim against your business, we know that disputes with customers can effect even the most well run of businesses.
Happily for most businesses customers who cannot or will not pay are by far in the minority but sometimes your best customer can threaten to become your worst customer for a range of reasons from their own cashflow issues to problems with their suppliers and customers.
We are happy to discuss the issues surrounding your unpaid invoices and identify whether we can assist you either through court action or more informal methods. We treat each customer and their unpaid invoices as unique and believe that a bespoke approach is preferable to more conventional “debt collection” services where generic letters are likely to have little impact on a sometimes critical situation.
If a customer is contemplating a claim against you then you need to take advice early to prevent any dispute escalating. Even if you cannot address all of a customer’s concerns, it is important to identify the issues in dispute and narrow differences where possible. This can only save time and money even if it might not prevent a dispute.